Answers to your questions

Why should I choose you to design my website?

As a small creative business owner myself, and being married to a business owner too, I understand the struggles that small businesses go through. I won't just be a designer, I'll be a mentor, a partner, a friend. You pour your heart and soul into your business and I will do the same to your website.

I am always available to answer any of your questions.

Why should I use you to host my website?

There are several reasons why I suggest you use me to host your website:

  1. Everything is taken care of. Design, upgrades, security. That's time you could be spending on your business.
  2. Speed. The WordPress hosting solution I use (Flywheel) is REALLY fast. It does all the caching on the server, so no plugins are required.
  3. Top-notch security. Your site will be equipped with the latest security software and will proactively block any potential threat.
  4. I've got your back. If you need help, I will be available via phone or email, so when you get in touch, it will be me you talk to, not some robot or call centre.

 

Still interested? View my packages and get in touch today.

Which payment gateways do you support?

All packages that include e-commerce will have PayPal, Stripe and Bank transfer pre-installed and will be supported. Additional payment gateways can be installed by yourself but they will not be supported.

Do you have to design my website in order to look after it?

No. If you already have a WordPress site, I can migrate it over to my hosting solution and start hosting it for you.

Will you support my installed plugins?

All packages come with pre-installed plugins and I will support the installation, updates and maintenance of these plugins. If there are problems specifically related to the plugin itself, then this falls under the responsibility of the plugin developer.
I don't support any plugins that you choose to install yourself.

Why should I pay for your Maintenance & Support package?

The beautiful thing about the Maintenance & Support packages, is that I handle the stressful side of hosting, so that you can get back to doing what you do best – running your business. I take care of all the details around performance, security and updates, meaning you don’t need to configure anything to have a safe site.

Can I change maintenance package at any point?

Yes. If at any point you want to upgrade or downgrade your maintenance package you can do so at any time at no extra cost.

Where does my website get backed up?

All website back-ups are stored offsite with Amazon S3 cloud for maximum security and reliability. This way they’re physically separate from your site.

Will the website work well on mobile devices?

Yes. It's of paramount importance that your website works well on mobile devices and any updates you make to your website content in future will automatically appear on mobile too.

Where will my website be hosted?

All sites are hosted with Flywheel and will be hosted in the UK for maximum speed and efficiency.

Can I use my own domain name?

Yes, you can register a new domain yourself and help will be available to point your new domain at your website. Or, I can take care of this for you.
You are also very welcome to use your existing domain name and I will help you point it at your new website when it is ready.

Can I buy a domain name from you?

Each package comes with a FREE (for 12 months) domain name purchased on your behalf from namecheap.com. If you require any additional domains, I recommend you purchase them yourself.

Do you offer email accounts?

Yes. All packages include a FREE (for 12 months) professional 10GB email account linked to your domain name. These email accounts are hosted with namecheap.com. Extra email accounts for your domain can be purchased for £3 per month. 

Do my email accounts have to be with you?

No, not at all. If you already have an existing email account with your domain name, and this is separate from your website hosting company, you can keep it where it is.
Alternatively, if you are wanting a new domain name, I recommend taking advantage of my free email account offer.

Are there any separate setup costs?

No, all costs are incorporated into the packages.

Can I track visitor traffic to my site?

Yes. You can see a huge amount of information about visitors to your site as Google Analytics is pre-installed for all packages and is does top notch reporting. You will need a Google account to use Google Analytics and I will install and set this up once your site is up and running.

Am I locked into a long-term contract?

No. All the packages come with 12 months free hosting and when that finishes I will offer month-to-month hosting plans you can cancel at any time.

Can you help me choose a package?

If you are not sure which plan is best for your site or business? Contact me here and we can discus which package best suits your needs.

Do your packages include SSL certificates?

Yes. All of my packages include free SSL certificates from Let's Encrypt TM.

Do you design Shopify sites?

No. I specialise and focus on WordPress sites.

What's the difference between you and Shopify?

Shopify is a simple click and go e-commerce solution that requires you to do all the design and setup of your site yourself. I design and customise your site to reflect your brand and business, and I build it for you and your customers so you can concentrate on running your business.

What credit cards do you accept?

I accept all major credit cards including VISA, MasterCard, Discover, American Express.

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