Answers to your questions

Can you migrate all of my products?

Your product data can be migrated over from popular Ecommerce platforms such as Shopify, Squarespace, PrestaShop, Weebly, Wix or Magento. Get in touch with your specific shop platform and I will let you know if I can migrate them to your new shop.

Will you host my new website?

If you have had a website designed by me, I'll take care of the hosting for the first year and will send you an invoice every year you remain hosted with me. This is currently £300 a year.

How much is your maintenance package?

There are two payment options for my maintenance package. £49 / per month or £539 / per year(1 free month) depending on your preference or business needs.

What if I don't want an online shop?

That's fine. Not everyone wants or needs an Ecommerce solution for their website. Get in touch with your requirements and we can discus the best solution and a price.

Are you able to add all of my products?

The standard package includes up to 25 products added to your online shop. This includes, images and copy supplied by you. If you would like more products added, this is not a problem. Get in touch and we can discuss a price based on the amount of products you require adding and the time required to implement this work.

I have lots of pages, are you able to create them all?

The standard package includes up to five pages created. If you would like more pages created, this is not a problem. Get in touch and we can discuss a price based on the amount of pages you require creating and the time required to implement this work.

Why should I choose you to design my website?

As a small creative business owner myself, and being married to a business owner too, I understand the struggles that small businesses go through. I won't just be a designer, I'll be a mentor, a partner, a friend. You pour your heart and soul into your business and I will do the same to your website.

I am always available to answer any of your questions.

Why should I use you to host my website?

There are several reasons why I suggest you use me to host your website:

  1. Everything is taken care of. Design, upgrades, security. That's time you could be spending on your business.
  2. Speed. The WordPress hosting solution I use (Flywheel) is REALLY fast. It does all the caching on the server, so no plugins are required.
  3. Top-notch security. Your site will be equipped with the latest security software and will proactively block any potential threat.
  4. I've got your back. If you need help, I will be available via phone or email, so when you get in touch, it will be me you talk to, not some robot or call centre.

Which payment gateways do you support?

All packages that include e-commerce will have PayPal, Stripe and Bank transfer pre-installed and will be supported. Additional payment gateways can be installed by yourself but they will not be supported.

Do you have to design my website in order to look after it?

No. If you already have a WordPress site, I can migrate it over to my hosting solution and start hosting it for you.

Will you support my installed plugins?

Your website will come with pre-installed plugins and I will support the installation of those plugins. If there are problems specifically related to the plugin itself, then this falls under the responsibility of the plugin developer. If you decide to take my maintenance and support package, I will look after, update and support the pre-installed plugins.
I don't support plugins that you choose to install yourself.

Why should I pay for your Maintenance & Support package?

The beautiful thing about the Maintenance & Support packages, is that I handle the stressful side of hosting, so that you can get back to doing what you do best – running your business. I take care of all the details around performance, security and updates, meaning you don’t need to configure anything to have a safe site.

Where does my website get backed up?

All website back-ups are stored offsite with Amazon S3 cloud for maximum security and reliability. This way they’re physically separate from your site.

Will the website work well on mobile devices?

Yes. It's of paramount importance that your website works well on mobile devices and any updates you make to your website content in future will automatically appear on mobile too.

Where will my website be hosted?

All sites are hosted with Flywheel and will be hosted in the UK for maximum speed and efficiency.

Can I use my own domain name?

Yes, you can register a new domain yourself and help will be available to point your new domain at your website. Or, I can take care of this for you.
You are also very welcome to use your existing domain name and I will help you point it at your new website when it is ready.

Can I buy a domain name from you?

My package comes with a FREE (for 12 months) domain name purchased on your behalf from namecheap.com. If you require any additional domains, I recommend you purchase them yourself.

Do you offer email accounts?

Yes. My package includes a FREE (for 12 months) professional 10GB email account linked to your domain name. These email accounts are hosted with namecheap.com. Extra email accounts for your domain can be purchased for £3 per month. 

Do my email accounts have to be with you?

No, not at all. If you already have an existing email account with your domain name, and this is separate from your website hosting company, you can keep it where it is.
Alternatively, if you are wanting a new domain name, I recommend taking advantage of my free email account offer.

Are there any separate setup costs?

No, all costs are incorporated into the packages.

Can I track visitor traffic to my site?

Yes. You can see a huge amount of information about visitors to your site as Google Analytics is pre-installed for all packages and is does top notch reporting. You will need a Google account to use Google Analytics and I will install and set this up once your site is up and running.

Am I locked into a long-term contract?

No. My package comes with 12 months free hosting and when that finishes I will offer year-to-year or month-to-month hosting plans you can cancel at any time.

Does your package include an SSL certificate?

Yes. My packages includes a free SSL certificates from Let's Encrypt TM.

Do you design Shopify sites?

No. I specialise and focus on WordPress sites.

What's the difference between you and Shopify?

Shopify is a click and go e-commerce solution that requires you to do all the design, setup and maintenance of your site yourself. I design and customise a bespoke website to reflect your brand and business, and I build it for you and your customers needs so you can concentrate on running your business. There are no restrictions or limitations with a WordPress website, other than what you choose to implement.

What credit cards do you accept?

I accept all major credit cards including VISA, MasterCard, Discover, American Express.

Join my mailing list and get a free ebook about SEO

Your email address will be collected and processed by MailChimp to send you your SEO ebook and newsletter that includes news and sometimes promotions. Your email address will not be added to any other list. You will have the opportunity to unsubscribe at any time. Your rights and full privacy policy are detailed here.